About us

Welcome. We build a modern, player-focused casino experience that puts choice, clarity, and secure play first. You’ll find a broad selection of games, multiple ways to deposit and withdraw, and support when you need it.

Legal Status

We operate under Curacao jurisdiction and hold the master license number 8048/JAZ-2020-021. Our remote gaming activity is overseen through the Antillephone N.V. framework used by operators licensed in Curacao.

We accept Canadian players and support accounts denominated in CAD. We operate as an offshore platform serving international markets rather than under provincial Canadian licensing.

Registration and Login Process

Signing up is quick. You register with an email and password, provide your personal details, confirm your country (Canada) and preferred currency (CAD), then verify your email to activate the account.

We require KYC verification before the first withdrawal. Typical documents include a government-issued photo ID, a recent proof of address (utility bill or bank statement), and sometimes proof of payment method. Account activation after email confirmation is usually immediate; KYC reviews typically take from a few hours up to 24–48 hours depending on document completeness.

Minimum age for Canadian players is 19. Only one account per person/household/IP/device is permitted and accurate personal information and payment methods in your name are required.

Games and Software Providers

We feature a wide portfolio of games from well-known studios. Slot titles you’ll find include popular releases such as Sweet Bonanza, Book of Dead, Big Bass Bonanza, Gonzo’s Quest Megaways, and Wolf Gold. Live casino options include Lightning Roulette, Immersive Roulette, Classic Blackjack, and Crazy Time.

Our RNG and slot content is supplied by providers like Pragmatic Play, Play’n GO, NetEnt, Red Tiger, Microgaming, and NoLimit City. Live tables are provided by Evolution and Pragmatic Play Live. The library is large — roughly 2,000–3,000 games in total — and includes video slots, jackpots, table games, live dealer tables, game shows, and instant‑win titles.

Games are audited by independent testing bodies affiliated with the listed studios, which provides assurance around RTP and randomness.

Bonuses and Promotions

We offer a range of promotions presented in CAD for Canadian players. As an example, a typical welcome package might be a 100% match up to 1,000 CAD on your first deposit plus 100 free spins on a selected slot. Minimum deposit levels and free spin schedules are set out in each promotion.

Wagering requirements commonly apply. For example, welcome bonus funds and free-spin winnings often carry a wagering condition around 35x and game contribution rules vary — slots usually contribute most, while table games contribute less or may be excluded. Bonus validity periods are specified in the terms, and free spins often expire within short windows once credited.

Recurring promotions can include weekly reloads, free-spin bundles, tournaments, and cashback offers. Cashback examples include a weekly percentage on net losses with minimum and maximum caps and possible wagering on cashback funds depending on VIP level.

VIP and Loyalty Program

We run a tiered loyalty system where you earn comp points as you wager. Tiers such as Bronze, Silver, Gold, Platinum, and Diamond unlock progressively better benefits: higher withdrawal limits, faster processing, enhanced reload bonuses, increased cashback, and exclusive promotions.

Points conversion rates and tier thresholds are published in our loyalty terms. Points may expire after a period of inactivity, and redeemed rewards can carry modest wagering requirements.

Payments and Banking

We support CAD accounts and a variety of deposit methods suitable for Canadian players: major cards, Interac e‑Transfer, e‑wallets (such as MuchBetter and ecoPayz), and cryptocurrencies like Bitcoin, Ethereum, Litecoin, and Tether. Typical minimum deposits are around 20 CAD; maximums vary by method.

Withdrawals are available via bank transfer, Interac (where supported), e‑wallets, and crypto. Minimum withdrawal levels are commonly 20–30 CAD and typical internal processing is a few hours to 24–48 hours after KYC clearance, with additional bank transfer time where applicable. Withdrawal limits and speeds can vary with VIP status.

Key Terms and Conditions

Bonuses carry specific terms: wagering requirements, maximum bet limits while a bonus is active (commonly capped), and game exclusions or reduced contribution rates. Breach of promo rules or signs of bonus abuse can lead to bonus cancellation and forfeiture of winnings.

You can set deposit, loss, and wagering limits on your account. Accounts may be suspended or closed for underage play, fraudulent payments, chargebacks, or violating AML and bonus policies. Dormant accounts may incur inactivity measures in accordance with our terms.

Mobile and Technical Features

Our platform is built with responsive HTML5 so you can play on smartphones and tablets without Flash. Games load quickly on stable 4G/5G or Wi‑Fi and the lobby includes search and filters by provider and category.

We offer an app-like experience: an Android APK and an iOS app where regional store rules allow, and biometric login options (Touch ID/Face ID or Android fingerprint) for convenient access. Live dealer streams are optimized for mobile with adaptive video quality and touch-friendly controls.

Security and Fair Play

We use modern TLS encryption to protect account, payment, and personal data. Additional hosting-level protections such as web application firewalls and DDoS mitigation are in place.

RNG games are supplied by audited studios and the broader library is subject to independent testing and certification. Customer support is available via 24/7 live chat and email, and we aim to respond to live chat within minutes and to email within 24 hours.

Responsible Gambling

We provide tools to help you manage play: deposit limits (daily/weekly/monthly), loss and wagering caps, session reminders, temporary time-outs, and long-term self-exclusion options. You can adjust limits through your account or by contacting support.

Our responsible gambling resources include links to international and Canada‑specific support services and helplines. While we mirror many protections common in regulated markets, our platform operates under an offshore Curacao framework rather than provincial Canadian regulator supervision.

Advantages and Disadvantages

Pros: a large selection of slots and live games from leading providers, CAD-denominated promotions, a mix of conventional and crypto payment options, and 24/7 English support with mobile-optimized play.

Cons: operating as an offshore casino means we are on provincial regulator registries (for example iGaming Ontario), and some promotions carry significant wagering requirements and game restrictions. Payment availability and withdrawal limits may vary by region and player verification level.

About UnionJackpots Casino

UnionJackpots Casino launched recently in the mid‑2020s to serve international players, including those in Canada. Our focus is on delivering a flexible, secure, and enjoyable casino experience with a broad game library, localized CAD options, and regular promotions designed for real players.

Contact

If you have questions, need help, or want to speak with support, email us at [email protected]. Our team is available through live chat and email to assist you.