Privacy Policy

Welcome to UnionJackpots Casino. This Privacy Policy explains how we collect, use, disclose and protect the personal information you provide when you visit our site, create an account, play games, or interact with our services. We aim to be clear about what data we process and why, and to describe the rights available to you under applicable data protection laws, including the GDPR where it applies.

1. Legal Status

We operate as an online casino brand licensed under license number 8048/JAZ-2020-021 issued by Antillephone N.V. in Curacao. For privacy questions or to make a data subject request, you can contact us at [email protected].

When we refer to “we” or “us” in this policy we mean UnionJackpots Casino as the data controller for the personal information described below unless we say otherwise.

2. Registration and Login Process

When you register and log in, we collect the personal information needed to create your account and to verify your identity and age. This may include:

• Contact and identity details such as name, email address, date of birth, phone number and postal address.
• Account credentials such as usernames and hashed passwords and email verification records.
• Information provided during identity verification (KYC), for example government-issued identification and proof of address, when required to meet legal obligations and to protect against fraud.
• Records of your acceptance of our terms, promotional choices, and any responsible gambling limits you set.

We process this information to provide and manage your account, confirm your eligibility to use our services, comply with legal obligations, and to protect the security and integrity of our platform. The legal bases for processing include contract performance, compliance with law, legitimate interests (for fraud prevention and service improvement) and, where required, your consent.

3. Games and Software Providers

We work with third-party game and live‑dealer providers. To deliver gameplay and maintain fairness we may share limited information about your gameplay and account status with these providers under data processing agreements. This can include pseudonymized or aggregated gameplay data, session identifiers, and information required to authenticate play.

Where game providers act as independent controllers for certain processing activities, they will handle data according to their own policies and certifications. We require providers to apply appropriate security, confidentiality and data protection measures.

4. Bonuses and Promotions

To operate promotions, bonuses and tournaments we process data such as your account information, participation history, and eligibility criteria. We may use your contact details to send promotional messages where we have a lawful basis to do so, such as your consent or our legitimate interest in marketing. You can opt out or change your communication preferences at any time.

Promotional processing may include limited automated decisions, for example to determine eligibility for a specific offer. You have the right to request human review of automated decisions that produce legal or similarly significant effects.

5. VIP and Loyalty Program

Participation in loyalty and VIP programs requires processing of your play history, tier status, rewards redeemed and related account activity. We use this information to administer points, calculate tier progression, and deliver personalized offers and support.

We may use automated scoring to determine VIP tier placement based on objective criteria such as activity levels. You have the right to obtain meaningful information about the logic used and to request review or correction where applicable.

6. Payment Methods and Related Data

To provide our services we process certain account-related data that enables account management and compliance checks. We handle personal data necessary for identity verification and to meet applicable legal and regulatory obligations. All such processing is carried out securely and only for the purposes described in this policy or as required by law.

7. Key Terms and Account Conditions

We process account activity and communications to detect and prevent abuse, fraud, money laundering, chargebacks and other policy violations. Account restrictions, suspensions and closures may require us to retain records and evidence for investigation and for compliance with applicable legal obligations.

We keep processing records of account actions and communications for as long as necessary to fulfil our contractual obligations, to meet regulatory requirements and to defend legal claims. Retention periods may be influenced by legal obligations such as anti‑fraud and anti‑money‑laundering rules.

8. Mobile and Technical Features

When you use our mobile app or a mobile browser, we collect technical and device information to provide and improve our services. This may include:

• Device identifiers, operating system version, app version and unique device tokens.
• Connection and log data such as IP address, browser type, language settings and timestamps.
• Usage data including pages viewed, games played and feature interactions, for analytics and performance monitoring.

We use cookies and similar technologies to personalise your experience, maintain sessions, analyse site use and offer relevant content. You can manage cookie preferences through your device or browser settings and, where offered, within our cookie controls.

9. Security and Fair Play

We implement technical and organizational measures to protect personal information, including encryption in transit, access controls, and regular security reviews. We use industry‑standard transport encryption and protections at the application and network level to safeguard data.

Access to your personal data is limited to personnel and third parties that need access to provide services or to comply with legal obligations. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals and relevant supervisory authorities as required by law.

10. Responsible Gambling Features

To support responsible play we process data necessary to provide tools such as deposit limits, time‑outs, self‑exclusion and session reminders. We monitor activity to identify and offer interventions for potentially harmful gambling patterns.

Where you choose to self‑exclude or request assistance, we retain related records for the duration of the exclusion and for any regulatory retention period that applies.

We provide information about support organisations and may share limited information with service providers who assist with responsible gambling programs, always subject to appropriate safeguards and lawful bases for processing.

11. Advantages and Disadvantages of Our Processing

Processing your personal information allows us to deliver a secure, personalised gaming experience, to verify age and identity, to maintain fair play and to provide customer support. It also enables features such as localized language and promotions, and tools to manage your play.

Because we operate under a Curacao license, some aspects of regulatory oversight may differ from local provincial schemes in your country. This can affect dispute resolution routes and the specific protections offered by local authorities. We will process personal data in accordance with this policy and applicable law, and we apply safeguards when transferring data internationally.

12. General Information, Transfers and Your Rights

Cross‑border transfers: We may transfer and store your personal data in countries outside your jurisdiction to provide our services, host systems, and for fraud prevention and compliance. When transfers occur, we use appropriate safeguards such as contractual clauses and other measures required by law.

Data retention: We retain personal information only for as long as necessary to provide services, fulfil legal and regulatory obligations (for example those related to fraud prevention and compliance), resolve disputes, enforce our agreements and improve services. In many cases this means we retain account and KYC records for the duration of the relationship plus a further period required by applicable law, typically up to seven years where necessary to meet legal obligations.

Your rights

• Access: You may request a copy of personal data we hold about you.
• Rectification: You may request correction of inaccurate or incomplete data.
• Erasure: You may request deletion of your personal data where we have no legal reason to retain it.
• Restriction: You may ask us to limit processing in certain circumstances.
• Portability: You may request a machine‑readable copy of data you provided to us.
• Objection: You may object to certain processing based on legitimate interest or direct marketing.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting processing lawfully carried out before withdrawal.

To exercise these rights, contact us at [email protected]. We will respond to your request within applicable statutory timeframes (generally within one month). If we refuse a request, we will explain the reasons and the available recourse to a supervisory authority.

Complaints: If you are subject to GDPR or similar laws and are not satisfied with our response, you have the right to lodge a complaint with a data protection supervisory authority in your country.

Contact

If you have questions about this Privacy Policy, wish to exercise your rights, or need more information about how we handle your personal data, please contact us at [email protected].

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make important changes we will provide notice via the platform or other appropriate means.