Responsible gambling

We want your time with UnionJackpots Casino to be enjoyable, safe, and in your control. Playing can be a fun form of entertainment when it fits comfortably within your life and budget. If you ever feel your play is becoming stressful, costly, or interfering with work, relationships, or wellbeing, there are practical steps you can take immediately to regain control.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

UnionJackpots Casino offers a range of easy-to-use account tools that help you manage how much time and money you spend. These tools are available in your account settings or can be set up with the help of our support team.

Deposit limits: Set daily, weekly, or monthly deposit caps to control spending. Limits take effect immediately when reduced; increases may require a short cooling-off period.
Loss and wager limits: Cap how much you can lose or wager over a set period to reduce the risk of harm.
Time-outs: Take a short break from playing for a set period (for example, 24 hours up to a few weeks). Time-outs pause account activity but allow you to return once the break ends.
Self-exclusion: If you need a longer break, self-exclusion blocks access to your account for a defined period (for example, six months or longer). During self-exclusion, you will not receive marketing communications, and your account will be frozen in line with our Responsible Gambling procedures.
Session reminders: Enable pop-up reminders to show how long you have been playing and your net results so you can make informed choices about continuing.
Payment controls: Consider removing stored payment methods or asking your bank to block gambling transactions if that helps reduce temptation.

How to use these tools in practice:

Decide on a realistic weekly or monthly entertainment budget before you play and set limits to match.
If you notice impulsive or extended play, use a 24–72-hour time-out to pause and reassess.
For persistent concerns, choose a longer self-exclusion period and seek external support.
Contact our support team via Live Chat to request immediate help with limits, time-outs, or self-exclusion. We will act promptly and respectfully.

Links to Support Organizations

If gambling is causing you concern, support is available. Speaking to a trained professional can help you understand your options and find practical ways forward.

Search for your local or national problem gambling helpline or counselling service for confidential advice and practical support.
Consider talking with a healthcare professional, counsellor, or trusted advisor for help with emotional or financial issues related to gambling.
Peer-support groups and online counselling can provide shared experiences and coping strategies from people who have faced similar challenges.
If you are at immediate risk of harm to yourself or others, contact your local emergency services right away.

Many people find the following practical resources helpful: crisis lines, short-term counselling, financial advice services, and structured treatment programs. If you need help finding the right service, our support team can guide you on how to locate local options.

Differences from Canada-Specific Standards

UnionJackpots Casino provides Responsible Gambling tools similar to those used by regulated operators, but there are important differences to be aware of depending on where you live.

Regulatory oversight: Our Responsible Gambling measures follow industry best practices, but they may not be governed by your provincial regulator. If you prefer provincially regulated protections, check whether locally licensed platforms better match your needs.
Dispute resolution and oversight: Local regulators often offer complaint handling and additional consumer protections. Understand that those specific provincial processes may not apply to every platform, so keep copies of your account activity and correspondence if you need to escalate a concern.
Availability of tools and services: We aim to offer consistent tools for all players, but some features or local support options may vary by region. If you have concerns about what is available to you, contact support and we will explain your options and limitations clearly.

UnionJackpots Casino is committed to treating every request for help with care and confidentiality. If you want to change limits, take a break, or discuss concerns about gambling behaviour, reach out—there is no judgement, only practical support and clear options to help you stay in control.